Frequently Asked Questions...

Q1 "The loading takes too long and the app runs too slowly."

Because the App contains a significant amount of content, it is recommended to use recently released devices for mobile use.
If the device's performance is lower than recommended, it can be difficult to use the app.


- Android OS Device    Release Year: after 2016 (Samsung Galaxy S7 or later)
    OS: AOS 5 or higher
    CPU: Qualcomm Krait 400 MP4 2.3 GHz
    Memory: RAM 4GB or more


- Apple OS Device      Release Year: after 2016 (New iPad, iPad mini 2, iPhone 5 or later)
    iOS13 or later
    RAM 2GB or more


- If a similar situation occurs on the latest devices, please contact us by email.

Q2 "Are languages other than English not supported?"

It is currently under development, but the completion and update schedule has not been confirmed.

Q3 "I purchased on an Android device. Do I need to purchase again to use it on an Apple device?"

If the operating system and purchase market are the same, you can download the app on other devices for free.
However, if the operating system and market are different, you must purchase separately for each device.

Q4 "Can I capture the app screen as an image and use it?"

All information and materials in our App are products protected by laws related to copyright and trademark rights. Any unauthorized use, reproduction, processing, or sale may infringe on the producer's rights and may be subject to penalties and lawsuits.


If you wish to use it personally (non-commercially), you must contact us in advance and clearly 'agree' on the purpose of use.


If you wish to use it commercially, you must enter into a separate 'contract' with us. (Costs may apply in this case.)

Q5 "Don't you sell printed products such as acupuncture point posters?"

No. All printed products, including acupuncture point posters, are no longer produced.

Q6 "I want to refund the App."

You can get a refund according to the regulations and procedures of the App Store (Market) where you purchased.


✅ Request a refund for Apple device content (App Store, iTunes Store, Apple Books)

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID and password.
3. Tap or click 'Choose a problem'.
4. Select 'Request a refund'.
5. Select the reason for the refund and select 'Next'.
6. Select the purchased item and select 'Submit'.

https://support.apple.com/en-us/HT204084


✅ Request a refund for Android device content (Google Play Store)

- If a friend or family member accidentally made a purchase using your account, request a refund on the Google Play website.
- If your card or other payment method shows a Google Play purchase that you or someone you know didn't make, report the unauthorized charge within 120 days of the transaction.
- If your refund request is accepted, check the refund processing time.

https://support.google.com/googleplay/answer/2479637?hl=en